The CX operating system trusted by retail brands

Safely deploy AI agents and prevent hallucinations with the reliability and control you can only get from software

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Not just an AI chatbot
Accelerate resolutions and take complete control of complex CX policies

96%

Customer Satisfaction

99%

Accuracy

78%

Average CX Automation Rate

Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce
Invisible Commerce

Enable supervision of all AI responses and actions

  • DELIVERY ASSISTANCE: personalized resolutions for delivery issues like late shipments, damaged on arrival, lost in transit, stolen upon delivery, return to sender

  • PRODUCT ASSISTANCE: instant resolutions for unexpected product issues, troubleshooting, defects

  • RETURNS & EXCHANGES: seamless returns and exchanges

  • COURTESIES: customer appeasements building brand loyalty by going above and beyond

  • ORDER ADJUSTMENTS: pre-shipment order modifications and address changes

  • TRACK: proactive shipment tracking notifications and delays

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Orchestrate the customer journey with an AI CX concierge

  • ORCHESTRATION: create a seamless post-purchase experience from delivery to customer success to loyal retained customer

  • UNIFIED DATA: a single source of truth for the entire customer experience

  • GLOBAL BRAND: proactive multi-channel personalized customer VIP support powering over 50+ languages

  • AGENT KNOWLEDGE: internal knowledge base for agents

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Omni-channel support including Voice AI

  • Email

  • SMS

  • Phone

  • On-site live chat

  • Social media

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Invisible Commerce
Designed for solving complex retail problems

The only AI CX solution that supports agents with complete resolutions

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Streamline your post-purchase experience

  • One-click integration with your existing e-commerce technology
  • Fully resolve CX issues without changing operational processes
  • Single integration enables unlimited possibilities

Why Us

We are the ONLY AI solution that can resolve any issue instantly within a conversation.

  • No need to create workflows to train the AI to know how to solve each problem

  • No need to escalate to a human agent for common order problems

  • No need to redirect customers to different policy pages and portals

  • No need to escalate fulfillment errors for wrong item received

  • No need to offer roundabout solutions for exchanges

  • We've programmed all the resolution flows into the platform taking the effort off of merchants

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Touch of Modern lowers support costs by 74% with Shipped AI

High-end retailer adds Shipped AI to automate delivery issue resolutions

Invisible Commerce

6%

Increase in NPS

74%

Reduction in support costs

82%

Upsell acceptance by customers for assurance